Cancellation & Refund Policy

Cancellation Policy

We understand plans change. You can cancel or reschedule your cleaning appointment with the following terms:

• 48+ hours before your appointment: Free cancellation or reschedule, no questions asked.
• Less than 48 hours (including lockouts and no-shows): We may charge up to 50% of the quoted price. If it's your first time with us, we waive the first late cancellation. Emergencies happen, call us as early as you can.

Make-It-Right Guarantee

If you are not happy with any aspect of your cleaning:

• Tell us within 24 hours: Walk the checklist when we finish, or contact us within 24 hours of your service.
• Free re-clean: We will return within 2 business days to address the specific areas of concern at no additional charge.
• Refund: If the re-clean does not resolve the issue, we refund the affected portion of your service.
• Refund method: Refunds are issued to the original payment method within 5 to 10 business days.

Membership Cancellations

Recurring cleaning memberships (weekly, biweekly, or monthly) can be cancelled at any time:

• Cancel through your Customer Portal or by calling us at (830) 406-6195.
• Cancellations take effect after your next scheduled cleaning.
• No fee to cancel your membership, and no long-term contracts.

Promotional & Gift Card Refunds

• Promo codes: Services booked with promotional discounts are refunded at the discounted price paid.
• Gift cards: Unused gift card balances are non-refundable but do not expire.

How to Request a Refund

Contact us by phone at (830) 406-6195 or email info@losguerracleaning.com. Please include your booking confirmation number and a brief description of the issue. We respond to all refund requests within 1 business day.