Frequently Asked Questions

We offer a full range of professional cleaning services:

• Residential Cleaning - Weekly, bi-weekly, or monthly home cleaning
• Commercial Cleaning - Offices, retail spaces, clinics, and common areas
• Deep Cleaning - Thorough, detailed cleaning for seasonal refreshes or first-time service
• Move-In/Move-Out Cleaning - Complete cleaning for property transitions

Every standard clean includes:

• All surfaces dusted and sanitized
• Floors vacuumed and mopped
• Bathrooms deep cleaned (toilets, sinks, showers, mirrors)
• Kitchens scrubbed and sanitized (counters, stovetop, sink)
• Baseboards and light fixtures dusted
• Trash removed and bags replaced

Add-ons available: inside oven, inside fridge, interior windows, laundry folding, and more.

Standard Clean: Regular maintenance cleaning that keeps your home consistently clean. Best for recurring weekly, bi-weekly, or monthly service.

Deep Clean: A more thorough, detailed cleaning that addresses areas not covered in routine cleaning. Includes inside appliances, inside cabinets, baseboards, window sills, grout, and detailed scrubbing. Perfect for first-time service, seasonal refreshes, or before starting recurring service.

Yes! Our teams arrive fully equipped with all necessary cleaning supplies and equipment. We also offer eco-friendly, child-safe, and pet-safe product options upon request. If you prefer we use your own products, just let us know when booking.

Pricing depends on your home's size, condition, and specific needs. Here are our starting prices:

• Standard Clean: Starting at $120
• Deep Clean: Starting at $200
• Move-In/Move-Out: Starting at $250

For an accurate quote, request a free estimate. We'll ask about your space and provide transparent pricing with no hidden fees.

Quotes are estimates based on the information you provide. If we arrive and find conditions differ significantly from what was described (e.g., much larger space, excessive mess, or additional requests), we'll discuss any adjustments with you before proceeding. We're committed to transparent, honest pricing.

We accept all major credit cards, debit cards, and electronic payments. Payment is processed securely through our platform after service is completed.

We currently serve San Antonio and Austin, Texas, including surrounding areas. More cities coming soon! Contact us to confirm service availability in your specific location.

We recommend booking at least 48-72 hours in advance for the best availability. However, same-day scheduling may be available depending on our schedule. Request a quote to check current availability.

Yes! We offer flexible scheduling to fit your lifestyle. Tell us your preferred days and times when you request a quote, and we'll do our best to accommodate. For recurring service, we'll set a consistent schedule that works for you.

We understand plans change. We ask for at least 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may result in a cancellation fee. Repeated late cancellations may affect future booking availability. See our Terms of Service for full details.

No, you don't need to be home. Many clients provide a key, lockbox code, or smart lock access. If you prefer to be present, that's perfectly fine too. Just provide access instructions when you book, and our team will handle the rest.

Yes! Los Guerra Cleaning is a fully licensed and insured business. We carry liability insurance to protect your property and give you peace of mind. All team members are covered while working in your home or office.

Yes. Every team member undergoes a thorough background check before joining Los Guerra Cleaning. We take your safety and security seriously. Our cleaners are trained professionals who treat your home with respect and care.

To help us clean efficiently:

• Pick up personal items, toys, and clutter from floors and surfaces
• Secure valuables, medications, and important documents
• Put away pets or let us know about their presence
• Ensure access (leave key, code, or instructions)
• Leave any special instructions in your booking notes

We stand behind our work with a 100% satisfaction guarantee. If you're not completely happy with any aspect of our cleaning, let us know within 24 hours and we'll return to make it right at no additional charge. Your satisfaction is our priority.

While our team is trained to handle your belongings with care, accidents can happen. If something is damaged, please report it promptly. We're fully insured and will work with you to resolve the issue fairly. Documentation (photos) from our service helps us address any concerns.

Absolutely! We love pets and have experience cleaning homes with dogs, cats, and other animals. Just let us know about your pets when booking so we can prepare accordingly. We ask that you secure pets during cleaning for their safety and to allow our team to work efficiently. We also offer pet-safe cleaning products.

Yes! We offer eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. Just request green cleaning when you book, and we'll use environmentally responsible products throughout your home.

We do our best to provide consistency by assigning the same team or cleaner to your recurring service. While we can't guarantee the same person every time (due to scheduling, time off, etc.), we prioritize continuity because we know it matters to you.

You can reach us in several ways:

• Phone: (830) 406-6195 or (737) 353-6195
• Email: info@losguerracleaning.com
• Online: Contact Form or Request a Quote

We typically respond within 24 hours on business days.

We're happy to help! Contact us with any questions, and we'll get back to you promptly. No question is too small - we want you to feel confident and informed about our services.