Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and understand how you use the site. Similar technologies include local storage, session storage, and tracking pixels.

2. Cookies We Use

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They include:

• Session cookies: Maintain your browsing session and form submissions.
• Antiforgery tokens: Protect against cross-site request forgery attacks.
• Authentication cookies: Keep you logged into the customer portal.
• Cookie consent: Remember your cookie preferences.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous usage data:

• Page views: Which pages are visited and how long visitors stay.
• Navigation patterns: How visitors move through the site.
• Device and browser information: Used to optimize the experience across devices.

We use first-party analytics and limited third-party analytics tools to collect this data. Information is anonymized and never sold to third parties.

Functional Cookies

These cookies enable enhanced functionality and personalization:

• Service area detection: Remember your location to show relevant service information.
• Form pre-fill: Remember information you previously entered.
• Theme preferences: Store display preferences.

3. Third-Party Cookies

We use limited third-party services that may set their own cookies:

• Stripe: Payment processing: sets cookies necessary for secure payment handling.
• Google reCAPTCHA: Bot protection on forms: may set cookies for security verification.
• Google Maps: Embedded maps on location pages: sets cookies for map functionality.
• Microsoft Clarity: Session analytics when you accept non-essential cookies.

4. Managing Cookies

You can control cookies through:

• Our cookie banner: Accept or decline non-essential cookies when you first visit.
• Privacy preferences: Visit our Privacy Choices page to update your preferences at any time.
• Browser settings: Most browsers allow you to block or delete cookies. Note that blocking essential cookies may prevent parts of the site from working correctly.

5. Cookie Retention

6. Changes to This Policy

We may update this Cookie Policy to reflect changes in our practices or legal requirements. The "Last updated" date at the top indicates when the policy was last revised.

7. Contact Us

For questions about our use of cookies, contact us at privacy@losguerracleaning.com or visit our Contact page.